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Speed Matters! Customer Service is Social AND Mobile…
I recently saw a blog post at the Software Advice blog entitled, “Our Favorite Customer Service Apps“, by Lauren Carlson. Lauren I agree with your comments. You are on track to help organizations...
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Why Creating A “Wow” Customer Service Experience is Essential
Case Study: Lifetime Fitness Bloomington, MN I recently signed up for personal training at the Bloomington South Lifetime Fitness and was reminded why creating a wow customer service experience is...
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Walk In Your Customers’ Shoes: Doing So Will Give You The Information You...
How easy is it for people to do business with your organization? If you don’t know, you’d better find out—and fast. It is the customer experience that determines whether or not you will attract and...
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8 Critical Steps on How to Create a Service Culture
In today’s competitive economy, good service is nice but, it will not keep customers from looking at your competition. You need awesome, incredible and WOW service consistently . I want to share...
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The Impending Customer Service Empowerment Revolution – Are You Ready?
The Wall Street Journal had a Review published on Saturday, entitled “The Customer As A God“, that lays out a view of the future where customers are totally empowered. I encourage you to check out the...
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WANTED: E-COMMERCE LEADERS
Everything You Do Should Focus on the Customer “A business that fails to satisfy its customers is worth nothing.” I made that statement in “e-Service,” a book I wrote in 2001 about how to build a...
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A Lesson in Creating Thriving Customer Care Communities
Customer self-service communities are among the most effective means for cutting down help desk operational costs. But you can’t just flip on the switch. Public knowledge bases, customer groups and...
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Customer Service Myths: The Real Story Behind Superior Service
Ask for a definition of customer service, and you probably will be met with a long pause, followed by a disjointed and vague response. While most people, including CEOs throughout the world, think they...
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How Do You Impact Your Employees and Their Productivity?
In a recent survey, workplace expert Michelle McQuaid found that 65 percent of workers in the United States would be happier if they had a boss who recognized their good work. On the other hand, only...
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Investing in Service Leaders…do they out-perform the market?
After almost 10 years I want to share the financial results of 9 Service Leaders I invested $9,000 in May 2003 which is now worth $20,820.53. The results are from December 5, 2012. AMZN Amazon 32...
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